FAQ’s
ANSWERS? WE HAVE THEM.
Frequently Asked Questions:
What is your shipping Policy?
All items will be proffesionally packaged and shipped using the most cost effective method available. Shipping and handling times may vary based on the packing requirements, so please allow up to 5 business days for handling (possibly longer for freight items) All tracking information is provided to our customer once available from the shipping company.
Same Day Shipping Policy?
• Please contact us by phone at 505-345-8732 before 12:00 PM Mountain Standard Time with your same day shipping request.
• A 10% expediting fee will assessed to your order.
• Same Day Shipping may not be available for freight items if we’re experiencing a large volume of outgoing orders.
• Same Day Shipping is NOT available for any international sales due to export requirements.
Package Shipments?
• A contact name, current phone number and company name are required for all shipments. (We cannot ship to Postal Boxes.)
• All shipped items will include a tracking number and delivery insurance.
• All international shipments will be shipped via FedEx, DHL or UPS. We do not ship internationally with USPS.
• Please provide us with your FEDEX, DHL or UPS shipping account number for Collect package shipments.
Freight Shipments?
• A contact name, current phone number and company name are required for all shipments. (We cannot ship to Postal Boxes.)
• Due to the sensitivity of semiconductor equipment, freight shipments will be insured for the full purchase price using air-ride (AS-IS items are exempt).
• You will be notified within 1-3 business days after purchase for shipping charges and dimensions before an invoice can be sent.
• Please let us know if you require home freight delivery or if a lift-gate is required as additional fees will apply.
• Pallet, crating and/or barrier bags fees may apply when required for shipment.
• You are welcome to arrange your own transportation. We’ll provide you with accurate dimensions of the freight; however, we do require that the shipment be air-ride (AS-IS items are exempt) and carry Declared Value insurance.
What type of payments are accepted?
• We accept: PayPal, All Major Credit Cards, and Bank Wire Transfers in USD (There is a $25 wire transfer fee).
• We cannot process the order until we collect NM Sales tax or a copy of your State Nontaxable Transaction Certificate (NTTC).
• The current local Sales Tax will be added to all purchases based in NEW MEXICO.
Do we ship internationally?
Yes. Internationally shipped products are subject to export restrictions under U.S. law. The Bureaus of U.S. Census and the Bureau of Industry and Security (BIS) regulate exports through the Export Administration Regulations (EAR). We DO NOT sell items to any locations in Country Group E. Please be aware that we may require up to 30 Days to determine the products export classifications [Export Control Classification Number (ECCN)] and in the unlikely event that an export license is required, we will require an additional 30-90 Days for licensing.
To comply with export control laws established by the US Department of Commerce and the US Department of State, we require a written statement defining the ultimate End User, the End Use of each product to be exported and the buyers agreement to comply with the Export Administration Regulations (EAR). You will find the required documents available on this website or our team will gladly email them to you if necessary. These form must be completed and returned to Semiconductor Spares before your order will be processed.
International Orders are subject to DUTIES, TAXES or other Import Fees; the bidder/buyer[s] is solely responsible for these fees, documents and transportation if held at a customs office in the destination country. In the event that you have questions about international shipping logistics please contact us before purchase.